LEGAL

Privacy Policy

How QuickEntry collects, uses, shares and protects personal data — written plainly, and aligned with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Google Play and Apple App Store policies.

Last updated: 11 October 2026 · Effective immediately for new users, and 30 days after posting for existing users.

1. Who we are

QuickEntry (the "Service": the QuickEntry resident app, the QuickEntry Guard app, the society console at admin.quickentry24.com and the website quickentry24.com) is operated by Pushpendra Technology Private Limited, CIN U62012UP2024PTC197957, registered office Office No. 1312, 13th Floor, Tower C, The Iconic Corenthum, Plot No. A-41, Sector 62, Noida, Uttar Pradesh 201301, India ("we", "us").

Your society and us. Your housing society decides to use QuickEntry and decides why most society data is processed (for example how long visitor logs are kept). For that data the society is the Data Fiduciary and we process it on its behalf as a Data Processor. For your QuickEntry account itself, website enquiries and the security of the Service, we are the Data Fiduciary.

2. What we collect

Category	Data	From	Why
Account	Mobile number, name, email (optional), profile photo (optional), language	You	Sign-in with OTP, identify you to your society, send receipts and notices
Society membership	Society, tower, flat, role (owner, tenant, family, guard, committee…), validity dates	Society office or primary owner	Show the right flat, route visitor requests, apply permissions
Visitors	Visitor name, mobile number, photo, purpose, vehicle number, number of people, entry/exit times, who approved	Guard at the gate	Let you approve entry, keep a security log for the society
Guest passes & daily help	Guest name and mobile, pass validity; helper name, mobile, role, gate code, entry/exit times	You	Pre-approve guests, let regular staff in with a code, alert you on arrival
Vehicles & parking	Registration number, make, model, colour, slot, gate events	You / office / gate	Parking allotment, recognise resident vehicles at the gate
Billing	Invoices, amounts, payment status, payment method and reference, ledger entries	Society office, payment gateway	Maintenance and utility billing, receipts, reminders
Meters	Meter readings and photos, consumption	Facility staff / guards	Electricity, DG and water billing
Helpdesk	Complaint text, photos, location in the flat, worker notes, proof photos, completion OTP, rating	You and maintenance staff	Fix and verify work, keep a record
Community	Notices you post or acknowledge, poll votes, community posts, photos, likes, comments	You	Society communication
Staff operations	Duty start/end, patrol checkpoint scans, handover notes, incidents and SOS (including flat and phone)	Guards and supervisors	Security operations and emergency response
Device	Push notification token, device platform, app version	Your device	Deliver visitor calls and alerts
Technical logs	IP address, request time, error logs	Automatically	Security, abuse prevention, troubleshooting (kept 90 days)
Website enquiries	Name, mobile, email, society, city, number of flats, message	You (Book a demo form)	Contact you about a demo

We do not collect your precise or approximate location, contacts, call logs, SMS, microphone audio, browsing history or advertising IDs. We do not use third-party analytics or advertising SDKs in the apps.

Visitors and household staff. When a guard records a visitor, or you register a maid, cook or driver, we process their details on the society's behalf. Guards are instructed to tell visitors that a photo and mobile number are recorded for security, and you should let your staff know before registering them.

3. App permissions

Permission	Used for	When
Camera	Visitor photos at the gate, meter and complaint photos, scanning guest-pass QR codes	Only when you take a photo or open the scanner
Photos / files	Attaching a photo or PDF to a complaint, notice or post	Only the file you pick
Notifications	Visitor requests, approvals, notices, bills	Can be turned off in phone settings (visitor calls will then not ring)
Full-screen alerts	Show the visitor request over the lock screen like a call	Android 14+: you allow it once
Foreground service, run at startup, wake lock, vibrate	Optional always-on gate alerts for phones without Google push; ring and vibrate for visitor calls	Off by default when push works; switch in Profile
Internet	Talking to QuickEntry servers	Always

4. How we use data

To provide the Service: sign-in, visitor approvals, passes, billing, helpdesk, notices, polls, community, staff operations.
To notify you: push notifications, in-app alerts and emails about visitors, notices, invoices, receipts and reminders.
To keep the society safe: audit trails of approvals, manual verifications, check-ins and changes; abuse and fraud prevention.
To support you and improve reliability: troubleshooting from server logs.
To respond to demo requests from the website.

We do not sell personal data, rent it, or use it for advertising. We do not build profiles for marketing.

Legal basis. Under the DPDP Act we rely on your consent (given when you sign up or submit a form, withdrawable at any time) and on legitimate uses such as your society's provision of services you asked for, compliance with law, and responding to emergencies.

Recipient	What	Purpose
Your society	The society (office, committee, guards, and residents of your own flat) sees data according to their role	Society operations — the society decides how it uses this data
Google Firebase Cloud Messaging	Push token, notification title and body	Deliver notifications (Google LLC)
Razorpay	Amount, invoice reference, your contact for the payment page	Process online payments. Card/UPI/bank details are entered on Razorpay and never reach us
Hosting provider	All service data, encrypted in transit	Servers located in India, operated on our PTPanel infrastructure
Email (SMTP) provider	Your email address and the message content	Deliver welcome mails, notices, invoices, receipts
AI provider (Anthropic or OpenAI) — only if your society enables the assistant	Only the text a committee member asks to draft, translate or summarise. Never phone numbers, OTPs or payment data	Writing assistance for the society office
Authorities	What the law requires	Only on a valid legal order or to protect someone's safety

Inside your society, access follows roles: residents see their own flat; guards see gate activity; committee members see society-wide data the society admin allows; another society can never see your data.

6. How long we keep data

Data	Kept for
Account (name, mobile, email)	While your account is active. Erased 30 days after you delete your account
Visitor logs and photos	As set by your society (default 12 months), then deleted
Invoices, payments, ledger	8 years — required by Indian tax and company law; kept with the society without your personal details after account deletion
Complaints and proof photos	As set by your society (default 24 months)
Community posts and comments	Until you delete them or your account
Push tokens	Until you sign out, uninstall or delete your account
Server and security logs	90 days
Demo-request enquiries	24 months, or earlier on request

7. Your rights

You can, at any time:

Access and correct your profile in the app (Profile → Edit name) or ask your society office to correct flat details.
Withdraw consent and delete your account in the app (Profile → Delete my account) or on the web at quickentry24.com/delete-account.html. See section 8.
Ask for a summary of the personal data we process about you and who we shared it with.
Nominate another person to exercise your rights in case of death or incapacity.
Raise a grievance with our Grievance Officer (section 13). If not resolved, you may complain to the Data Protection Board of India.

Requests about society records (for example removing a visitor log) are passed to your society, which decides as the Data Fiduciary. We respond within 30 days.

8. Deleting your account

Deletion is available in the app and on the web without contacting anyone. When you delete your account:

Immediately: you are removed from every society and flat, signed out on all devices, push tokens are deleted, and your community posts, comments and likes are removed.
After a 30-day grace period: your name, mobile number, email and photo are permanently erased and replaced with "Deleted user". Write to us within these 30 days if you deleted by mistake.
Kept without your identity: records a society must keep by law or for security — invoices, payments and ledger entries (8 years), visitor logs within the society's retention period, and audit logs.

9. Security

OTP sign-in; short-lived access tokens with rotating refresh tokens; tokens stored in the phone's secure keystore.
HTTPS/TLS for all traffic; database row-level security that scopes every query to one society.
Secrets such as SMTP passwords and AI keys stored AES-GCM encrypted; payment card data never touches our servers.
Role-based access, maker-checker on sensitive actions, and audit logs; information-security practices aligned to ISO/IEC 27001.

If a personal data breach affects you, we will inform you and the Data Protection Board of India as the law requires.

10. Where data is stored

Service data is stored on servers in India. Push notifications pass through Google Firebase, and — only if your society turns on the AI assistant — drafting text is processed by Anthropic or OpenAI, which may process it outside India under their data-protection terms. We do not transfer data to countries restricted by the Government of India.

11. Children

QuickEntry is meant for adults (18+). A minor may be added as a family member only by a parent or guardian, who is responsible for their use. We do not knowingly collect data from children for any other purpose. See our Child Safety Standards.

12. Cookies and local storage

The website and console use a few strictly necessary storage items and no advertising cookies. Details are in our Cookie Policy.

13. Grievance Officer and contact

In line with the IT Rules, 2021 and the DPDP Act, 2023:


Grievance Officer	Adarsh Pushpendra Pandey, Pushpendra Technology Private Limited
Email	info@pushpendratechnology.com (subject: "Privacy – QuickEntry")
Phone	+91 92170 66771 (Mon–Sat, 10 am – 7 pm IST)
Address	Office No. 1312, 13th Floor, Tower C, The Iconic Corenthum, Plot No. A-41, Sector 62, Noida, Uttar Pradesh 201301, India
Response time	Acknowledged within 24 hours, resolved within 15 days

14. Changes to this policy

We will post changes here and update the date above. For material changes we will notify you in the app or by email before they take effect.