Refund & Cancellation
How refunds work for payments made through QuickEntry, and for societies subscribing to the platform.
Last updated: 11 October 2026 · Effective immediately for new users, and 30 days after posting for existing users.
1. Payments by residents
Maintenance, utility and amenity payments made in QuickEntry are paid to your society's bank account through Razorpay. The society sets the amounts and decides on refunds.
- Paid twice or wrong amount: raise it with your society office (or reply to the receipt email). Approved refunds are initiated by the society and returned to the original payment method within 5–7 working days of initiation, as per Razorpay and bank timelines.
- Amount debited but invoice not marked paid: this usually resolves automatically when the gateway confirms within a few hours. If not, write to us with the transaction reference; if the payment was not captured, the bank reverses it within 5–7 working days.
- Amenity bookings: cancellation charges and refundable deposits follow your society's amenity rules shown at booking. Free cancellation is typically allowed up to 24 hours before the slot.
- We do not charge residents a convenience fee, so there is no QuickEntry fee to refund.
2. Society subscriptions
- Societies are billed per flat per month (or as agreed in the order form). Pilots are free and need no cancellation.
- A society may cancel with 30 days' written notice; fees already paid for the current billing period are not refunded unless the order form says otherwise or we fail to provide the Service.
- One-time charges such as custom branding are refundable in full if cancelled before the work starts, and are otherwise non-refundable.
- If we materially fail to deliver the Service and do not fix it within 15 days of notice, the society may cancel and receive a pro-rata refund of prepaid fees.
3. Contact
Pushpendra Technology Private Limited · info@pushpendratechnology.com · +91 92170 66771